Our Policies

 

Appointment Policy 

Due to the continued success of The Sunflower Room®, we strongly recommend that you book your appointment in advance so we can allocate an appropriate time for you. This is particularly important if your appointment is for one hour or more, if you require an evening or Saturday appointment or if you are paying by way of a gift voucher that is due to expire. We allocate your appointment duration to include time to change and prepare prior to and after your treatment.



Cancellation Policy

When you book your treatment, your appointment has been allocated specially for you. Please give at least 24 hours notice to change an appointment so that the time can be given to someone else. Clients should also be aware that if a booked treatment is cancelled within 24 hours there will regrettably be a cancellation charge of the total amount of the treatment cost. This also applies if you do not attend a booking. If payment is by way of a voucher, the voucher will be cancelled. Kindly note we request a minimum of 48 hours notice of cancellation prior to day escapes and appointments lasting 2 hours or more.


 

Day Escape Policy 

Kindly note that treatments included in the respective day escapes cannot be substituted for other treatments. The Sunflower Room escapes must be paid for in advance. Bookings will be confirmed on prepayment or a valid gift voucher number that covers the full charge. We will be happy to accept credit/debit card bookings over the telephone to confirm your reservation.


 

Gift Voucher Policy 

Treat someone with a gift voucher from the Sunflower Room®. Choose from our range of treatments, or monetary value and let them decide. Our team will be happy to assist you if you need advice. Order over the telephone or in person. Gift vouchers are valid for six months and for your convenience we note the expiry date on the front of your voucher. Out of date vouchers will not be extended or accepted for any reason. We regret that gift vouchers cannot be exchanged for cash or other gift vouchers. Please take care of your gift voucher as they cannot be replaced when lost. Vouchers cannot be used in conjunction with loyalty cards. Vouchers can be used for treatments and also the purchase of products (unless we specify restrictions at the time of a discount offer). Please note, we require your gift voucher number at the time of booking to confirm your appointment.


 

Courses

Courses are valid for six months and are payable in advance at the end of the first treatment. They are not transferable or refundable. Loyalty cards cannot be used in conjunction with courses.


 

Room For Two

Treatment rooms especially designed with your modesty in mind and to create a relaxing space for two. Ideal treat for best friends who wish to share The Sunflower Room® experience, quality time for mother and daughter or an anniversary treat for you and your partner. Please confirm availability at time of your booking.


 

Age Restrictions

Clients must be 16 years or over. In order to maintain the relaxed atmosphere we have created for our clients in The Sunflower Room®, and for reasons of health and safety, we would respectfully request that children are not brought into the salon.


 

MOBILE PHONES & DEVICES

To maintain the conducive environment of The Sunflower Room® we kindly request that mobile phones and devices are switched off.

 

Prices include VAT and are subject to change without prior notice.