APPOINTMENTS & CANCELATIONS
Appointment & Cancelation Policy
Due to the continued success of The Sunflower Room®, we strongly recommend that you book your appointment in advance so we can allocate an appropriate time for you. This is particularly important if your appointment is for one hour or more, if you are booking during our busy periods, i.e. Summer and December, if you require an evening or Saturday appointment, or if you are paying by way of a gift voucher that is due to expire. We allocate your appointment duration to include time to change and prepare prior to and after your treatment.
When you book your treatment, your appointment has been allocated specially for you. Please give at least 24 hours notice to change an appointment so that the time can be given to someone else. Clients should also be aware that if a booked treatment is cancelled within 24 hours there will regrettably be a cancellation charge of the total amount of the treatment cost. This also applies if you do not attend a booking, if payment is by way of a voucher, the voucher will be cancelled. Kindly note we request a minimum of 48 hours notice of cancellation prior to day escapes and appointments lasting 2 hours or more.