We are pleased to be re-opening The Sunflower Room from Tuesday 4th August. During our period of closure we have introduced additional measures, and completed further training to ensure that the health and safety of our salon community remains our utmost priority. We would like to bring your attention to changes that may impact your next visit to us. At this time, we would like to thank you all for your patience and kindness whilst we adapt to new procedures whilst trying to accommodate everyone’s needs.
Below you can download our Staying COVID-19 Secure in 2020 information
Do Not Visit If You Are Unwell
Please contact us and re-arrange your appointment if you have a temperature, or are feeling unwell; or if any person in your household is unwell or is self-isolating.
Please wear a face covering or mask when you arrive at our salon. If you do not have a face mask one will be provided for you. You may be able to remove this depending on the nature of the treatment you are booked in for. Your Therapist will advise you of the options to ensure your comfort and safety. Please inform us prior to booking if you are exempt from wearing a face covering.
In order to protect our Sunflower Community we will take your temperature upon arrival. If your temperature is 38 degrees C or higher, you will not be permitted into the building. We thank you for your cooperation. All our staff will take their temperatures at the start of every salon day.
Our team will wear appropriate PPE for the treatments they perform. This will include gloves, masks, visors and aprons. All team members will sanitise their hands before and after every client interaction.
Hand sanitiser must be used on entry to the salon. There are hand washing facilities and hand sanitiser in every treatment room plus “peace of mind” hygiene stations situated throughout our salon.
Enhanced Hygiene Measures
Our new salon space is minimalist while still ensuring that The Sunflower Room’s warm vibe is still there. We have enhanced our already strict hygiene measures to include additional cleaning.
Sunflower Towers Cleaning
Disposable equipment is always used where possible. Every traditional manicure & pedicure treatment in our salon has always included a nail file, cuticle stick, a foot file and if having polish , a bottle of Mavala polish to take home with you.
All items of equipment that are not disposable will be disinfected and sterilised before and after every client. Linen will be washed after every client at at least 60•C
Every surface will be cleaned thoroughly with the appropriate sanitiser between each appointment. There will be regular sterilisation and cleaning of high-touch areas, such as door handles, communal high touch areas, devices etc.
After every client, treatment chairs, trolleys, sanitisation station, and all operating supplies and equipment will be cleaned and sanitised with approved disinfectant per Scottish Government guidelines .
Deep cleaning weekly.
We have rearranged the salon space to adhere to social distancing guidelines. This includes various screens placed around our space and a few additional treatment rooms are now available too!
We ask that clients attend their appointments alone. Do not bring anyone with you unless you need assistance and you must inform us at time of booking. Anyone accompanying a client for assistance must wear a mask and stay in the same room as the client. Please also minimise what you bring with you as you will be asked to keep all belongings with you. Children are not permitted in the salon.
Locked Door Policy
We will be operating our door entry system to monitor social distancing and to prevent overcrowding in our salon space. Please press the buzzer at the exact time of your appointment and we will guide you in. We are unable to accept walk in appointments at this time. Please bring an umbrella just in case you need to wait outside and the weather is not favourable! Due to health and safety our staff cannot leave the salon to top up parking meters.
Arrive On Time
Please arrive for your appointment on time, not early or late, so we can maximise social distancing in our space. If you are running late then please call us on 01382 225555 as we may need to reschedule your appointment to a different time or date.
We ask that if you are feeling unwell, displaying symptoms of COVID-19 or have been in contact with anyone who has, that you reschedule your appointment. Our Therapists reserve the right to refuse treatment to anyone who appears to be unwell. We ask anyone who wishes to reschedule an appointment, for any reason, to provide us with at least 48 hours.
No Shows and Cancellations
Clients who fail to attend an appointment or cancel without the required notice may be charged the full cost of their booked treatment. We kindly ask that all clients follow our cancellation and rescheduling policy as we re-open our business after such a challenging time. The charge will still be payable if you were intending on using a gift voucher to pay.
You may not see certain treatments on our online booking system that appear on our website and we may also have to adapt certain treatments to ensure we are following current Scottish Government guidelines. Please call the salon if you require further information.
Patch tests must be booked online at least 72 hours prior to your scheduled appointment for ALL clients. Patch tests are required for eyelash and brow tinting and lash lifting even if you have received this from us before. You can book a skin test online.
Online Booking and Shopping
We would recommend using our website to purchase gift vouchers, products and to book and/or manage your appointments. This is the most convenient way during our period of reopening.
Consultation Forms and Covid-19 Questionnaire
We kindly request all clients complete and sign our digital consultation forms prior to receiving treatments in the salon. Forms will be emailed to you prior to your appointment. These are stored in accordance with GDPR regulations
Gift Vouchers with an expiry date up to 1st August 2021 will be extended by four months to cover the period of closure due to lockdown.
Be Patient and Kind
We are adopting a new way of working and managing our business after a very challenging time. We thank you in advance for your patience and kindness whilst we all adjust.
Test and Protect
Your details will be held securely as always but if required from The Scottish Government they may be passed on to their Test and Protect Programme.